AI That Keeps Working, Long After Launch
We monitor, optimise, secure, and support your AI in production so it keeps delivering value.
Full-lifecycle AI support
Monitoring
Continuous monitoring of accuracy, latency, cost, and uptime.
Optimisation
Ongoing tuning to improve quality and reduce token spend.
Prompt Engineering
Iterative prompt and retrieval improvements as your needs evolve.
Performance Tuning
Caching, routing, and architecture tuning for speed and scale.
Security Updates
Proactive patching and alignment to the OWASP LLM Top 10.
Technical Support
Responsive support from the engineers who built your AI.
Response commitments by tier
Choose the support level that matches how critical your AI is to the business.
| Tier | Response Time | Coverage | Support Channel |
|---|---|---|---|
| Starter | Next business day | Business hours | |
| Professional | 4 business hours | Extended hours | Email & Slack |
| Enterprise | 1 hour (priority) | 24/7 | Dedicated engineer |
Frequently asked questions
What are Managed AI Services?
Managed AI Services keep your AI working long after launch. Lemuran provides continuous monitoring, optimisation, prompt engineering, performance tuning, security updates, and technical support, so your AI stays accurate, fast, secure, and cost-efficient in production.
What response times does Lemuran offer for support?
Lemuran offers three tiers. Starter provides next-business-day email support during business hours; Professional provides 4-business-hour responses with extended hours over email and Slack; Enterprise provides 1-hour priority response, 24/7 coverage, and a dedicated engineer.
Can Lemuran manage AI it didn’t originally build?
Yes. Lemuran can monitor, optimise, secure, and support existing AI systems, not just those we built. We assess your current setup and apply monitoring, tuning, and security updates to keep it reliable and aligned to the OWASP LLM Top 10.
See Managed AI applied in your industry
Ready to get started?
Let's build something great with AI.
Book a free 30-minute consultation. No commitment, no sales pressure.